The following message is shown in the browser:

Exception printing is disabled by default for security reasons.

Error log record number xxxxxxxx


A serious error has occurred in Magento. However, the above message does not show the actual cause, which is intentional. The full message is not shown in the browser for security reasons.

Further steps

To see the full error message and therefore the cause of the problem:

  • Note the displayed Error log record number.
  • On your Magento server, go into the directory var/report.
  • Open the file with the record number and check the message in it. The next steps depend on the actual error.