Problem

This error message appears in the log:


Could not access SOAP webservice


No DHL Express products are shown in the checkout.


Solution

Update to the latest version of the DHL Express extension and also the DHL Express SDK. If this is not done, the problem may not be fixed. Use Composer to execute the update.


Updating to the latest version will also give more meaningful error messages in the log.


If the update does not resolve the problem, please go through this checklist.